FAQ
General Information
Q: What products do you offer?
A: We offer a wide range of products including [list of product categories, e.g., electronics, fashion, home decor, etc.]. You can browse our full collection on our website.
Q: How can I contact customer service?
A: You can reach our customer service team via email at support@uniquekg.com or by phone at +2349095604857. Our hours of operation are 9 am to 6pm daily.
Ordering
Q: How do I place an order?
A: To place an order, simply add the desired items to your cart and proceed to checkout. You will need to provide your shipping and payment information to complete the purchase.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within [specific time frame, e.g., 24 hours] of placement. Please contact our customer service team as soon as possible to request changes.
Q: How do I apply a discount code?
A: You can enter your discount code at checkout. There will be a designated field to apply the code, and the discount will be reflected in your total.
PAYMENT INFORMATION
A: We accept a variety of payment methods including Visa, MasterCard, American Express, PayPal, and [other payment options].
A: Yes, we use industry-standard encryption to ensure your payment information is secure. Your privacy and security are very important to us.
A: Your payment method will be charged immediately upon placing the order.
Shipping
A: We offer various shipping options including standard, expedited, and express shipping. The available options and costs will be displayed at checkout based on your location.
A: Yes, we ship to many countries worldwide. Please check our shipping policy for more details and any potential restrictions.
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the carrier’s website.
Account
A: No, you can checkout as a guest. However, creating an account allows you to track your order history and save your information for faster checkout in the future.
A: You can create an account by clicking on the “Sign Up” button on our website and providing the necessary information.
A: If you forgot your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it.
Products
A: Yes, all our products are 100% authentic and sourced directly from the manufacturers or authorized distributors.
A: Please refer to our size guide available on the product pages. If you have any questions, our customer service team is here to help.
A: If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.